At Monsunami Framed Art Prints, we want you to be completely satisfied with your purchase. This Returns Policy explains our guidelines for returns, exchanges, and refunds.

1. Returns and Exchanges

1.1 Eligibility

To be eligible for a return or exchange, the following conditions must be met:

• You must initiate the return or exchange process within 14 days of receiving your order.
• The item must be in its original condition, unused, and in its original packaging.
• Personalized or custom-made items are not eligible for return or exchange unless they arrive damaged or defective.

1.2 Return Process

• To initiate a return or exchange, please contact us at the "contact us" link in the menu, clearly stating that it is a return request.
• Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return.
• We will provide you with instructions on how to return the item(s) to us.

1.3 Return Shipping

• You are responsible for the cost of return shipping unless the return is due to an error on our part or the item is damaged or defective.
• We recommend using a trackable shipping method to ensure the safe return of your item(s).

2. Refunds

2.1 Eligibility

Refunds will be issued in the following circumstances:

2.2 Refund Process

• Once your returned item(s) is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed using the original payment method, and a credit will be automatically applied to your account within 14 days.

3. Damaged or Defective Items

• If your item arrives damaged, defective, or incorrect, please contact us within 14 days of receiving the order.
• Provide details, including photographs, showing the issue with the item.
• We will work with you to resolve the issue promptly, either by sending a replacement item or issuing a refund.

4. Contact Us

If you have any questions or need assistance with a return or exchange, please contact our Customer Support via the "contact us" link in the top menu.